Privacy

Flexible Informatics respects the privacy of our customers. This page outlines what specific information is gathered on our site and how that information is used.

Maintaining the privacy of your information is extremely important to us because it engenders confidence, goodwill and thereby builds stronger relationships. Flexible Informatics will not make any personal information about an individual user or site visitor available to anyone.

Use of Collected Information

Any personal information is used to create your personal access to our scheduling and/or medical reporting or image analysis products, and to contact you in the course of using these products for the purposes of maintaining your user experience. Financial information that may be collected will only be used to verify your identity and to bill either you or your company for products and/or services.

Demographic data collected by Flexible Informatics may be used to improve our products and this web site. We may also compile statistical information, anonymized to individual users and may make this information public.

Your email address will be used to only send you information that you have requested or information related to the functioning of your product, such as update information. We will not send you unsolicited email information or advertisements, nor will we sell, rent, or loan your information to any third parties.

Customer Service

We communicate with users to provide service and will use whatever method (email, phone, etc) is desired by the user.

We may use your IP address to help diagnose problems, but it is not linked to your personal information. We track which areas our site users visit, but do not track what individual users read. This helps us maintain an excellent web experience for our users.

Security

Flexible Informatics uses the latest server, database, backup and firewall technologies to protect your information. All data resides in a certified, secure data warehouse. Due to requirements to meet HIPAA compliance for medical information, all employees with access are trained about information security and protocols.

We may change this policy from time to time. However, even if this policy changes in the future, we will not use your personal information in a way that violates the policy in force at the time you first contacted us without your consent. If you have any questions about our privacy policy, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Standards Compliance

As required, Flexible Informatics products meet or exceed published guidelines for medical software. Specifically, our products are designed to comply with HIPAA regulations and attempt to be as compliant as possible with standards such as CCHIT, HL7, etc. Our internal policies meet or exceed standards for information security in order to protect both end-user and sensitive patient information.